[4953] Digital Adoption Specialist

Start date: April 2025
Clearance: NATO Secret
Location: The Hague, Netherlands

Requirements
• A minimum requirement of Bachelor degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
• Proven experience in leading initiatives of technology adoption, change management, or digital transformation.
• Proven experience in using collaboration features and functionalities and digital workplace technologies, e.g. M365, Webex, Skype, Polycom.
• Proven experience in creating communication materials and visuals (user guides, targeted user journey communication, user documentation) that showcase the features and functionalities of digital workplace technologies tools, e.g. M365, Webex, Skype, Polycom using software such as Canva, Adobe Suite.
• Experience and ability to develop strategic plans for digital adoption.
• Demonstrated ability to quickly learn and adapt to new tools and technologies.
• Experience in roles requiring building, maintaining and strengthening customer relationships, communications and follow-up.
• Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports.

Education, Experience and Training (desirable):
• Demonstrable NATO experience or equivalent national experience dealing with NATO agencies that includes knowledge of the NATO organization and NATO Agencies, ACO, ACT and the Force Command Structure. In addition, knowledge of NATO procedures for planning, acquisition, programming and implementation of projects as well as operations and maintenance of these capabilities;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including NATO HQ IS / IMS, ACO and ACT.

Behavioural competencies:
• Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Duties and Role:
• Coordinates and collaborates with others on the promotion, acquisition, development, and implementation of information systems and services.
• Promotes the benefits that a common approach to technology deployment will bring to the business as a whole.
• Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.
• Supports monitoring of the external environment and assessment of emerging technologies.
• Contributes to the creation of reports, technology road-mapping and the sharing of knowledge and insights.
• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognizes and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization's needs.
• Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.
• Develops product propositions and determines product positioning and variants for different customer and user segments.
• Anticipates changes in customer/user needs.
• Adapts products, and creates product retirement and transitioning plans.
• Applies standard techniques and tools for designing user interactions with and experiences of selected system, product or service components.
• Reviews design goals and agreed security, usability and accessibility requirements.
• Creates storyboards, static wireframes and dynamic or workable prototypes.
• Assists, as part of a team, with overall user experience design.
• Assists in the evaluation of design options and trade-offs.
• Consistently applies visual design and branding guidelines.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
• Implements stakeholder engagement/communications plan.
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.
• Supports the creation and maintenance of the online platform supporting promotion of the socialization materials.
• Facilitates cross-departmental forums to foster knowledge sharing and best practices as well as encouraging the creative use of collaboration features and functionalities and the development of new solutions to improve NATO Digital Workplace.
• Develops and executes targeted socialization campaigns to promote the benefits, features and functionalities of NATO Digital Toolbox. Utilize various channels and artefacts.
• Creates communication materials and visuals that showcase the features and functionalities of tools within the NATO Digital Toolbox.